FAQs
Find clear and simple answers to your questions about The Maid Brand cleaning marketplace. Whether you're a customer looking for a spotless home or a professional cleaner growing your business, we're here to support you at every step.
Can't find what you're looking for?
For Our Customers
How do I book a cleaning?
Simply select your floor plan, choose your preferred vetted cleaner, and schedule a time that works for you through our platform.
Is pricing fixed or an estimate?
We provide set pricing based on your specific home layout. No more guessing—know exactly what you'll pay before you book.
Are your cleaners vetted?
Every cleaner in our marketplace is licensed, bonded, and insured. We prioritize quality standards and professional excellence.
What's included in a standard clean?
Our standard service covers main living areas, bedrooms, and baths, including dusting, vacuuming, and surface sanitization.
Can I reschedule my booking?
Yes, you can manage your bookings through your customer dashboard. Please check our policy for notice requirements.
Do I need to be home?
It's up to you. You can provide entry instructions during the booking process if you won't be present at the time of service.
For Professionals
How do I receive payments?
Can I choose my own schedule?
Payments are processed automatically through our secure platform and deposited directly into your linked bank account within 2-3 business days after a completed service.
Yes, you have full control. You can set your availability through your professional dashboard, allowing customers to book only when you are ready to work.
What documents are required?
How do I contact support?
We require proof of identity, a valid business license if applicable, and documentation showing you are bonded and insured to maintain our marketplace standards.
You can reach our dedicated professional support team 24/7 through the 'Help' section of the marketplace app or by emailing support@themaidbrand.com.
What happens if a client cancels?
Are supplies provided?
Cancellations made within 24 hours of the service time may incur a fee that is paid out to you, ensuring your time is valued even when plans change.
As an independent professional on the platform, you are expected to bring your own high-quality cleaning supplies and equipment unless otherwise specified by the client.
Still have questions?
Our specialist support team is ready to answer your specific queries about our cleaning marketplace and vetted services. Reach out to us if you need further assistance.